Question 1

How can I cancel or modify my booking?

Accepted Answer

Bookings can be modified or cancelled by contacting Simba Car Hire’s support team directly. Please note, we do not currently offer an online modification feature. Changes depend on vehicle availability and may affect rental rates.

Question 2

What is the insurance policy of Simba Car Hire?

Accepted Answer

All Simba Car Hire vehicles include basic insurance such as third-party liability, collision damage waiver (CDW), and theft protection. Optional personal accident insurance may also be available. Please check your rental agreement for details.

Question 3

What forms of identification are required on arrival?

Accepted Answer

You’ll need to present your physical driver’s licence, a valid passport for international renters, and an International Driver’s Permit if your licence is not in English.

Question 4

Can I use a digital version of my driver’s licence?

Accepted Answer

Yes, Simba Car Hire accepts Australian-issued digital driver’s licences provided they are displayed in an official government app.

Question 5

Can I use an international driver’s licence?

Accepted Answer

Yes. International drivers can rent a car with Simba as long as they present a valid passport and a driver’s licence written in English or accompanied by an International Driving Permit.

Question 6

What is the security bond?

Accepted Answer

A refundable security bond is held on your card at the start of the rental to cover potential damage or additional charges. The amount varies by vehicle type and is released once the car is returned in good condition.

Question 7

What optional accessories do you provide?

Accepted Answer

We offer optional accessories such as child seats, GPS navigation units, and additional drivers. These can be added during booking or at pick-up.

Question 8

Can I return the hire vehicle after hours?

Accepted Answer

Yes. After-hours vehicle returns are available at most Simba Car Hire airport locations. Instructions for key drop-off will be provided at the time of collection.

Question 9

What should I do if I’m involved in an accident?

Accepted Answer

If an accident occurs, ensure everyone’s safety first, contact local authorities, and notify Simba Car Hire immediately. Please complete the incident report provided in your vehicle and follow the staff’s instructions for next steps.

Question 10

I need roadside assistance — what should I do?

Accepted Answer

Simba Car Hire provides roadside assistance with all rentals. If you experience a breakdown or issue, call the emergency contact number listed on your rental agreement for immediate help.

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Frequently Asked Questions

我如何取消或修改我的预订？

Simba Car Hire 的保险政策是什么？

抵达时需要出示哪些形式的身份证明？

我可以使用电子版驾照吗？

我可以使用国际驾照吗？

什么是保证金？

你们提供哪些可选配件？

如果我的航班延误或取消，我该怎么办？

你们对租车司机有哪些限制？

我可以在营业时间外归还租赁的车辆吗？

我遭遇了一场事故我该怎么办？

我需要道路救援，该怎么办？

我该如何支付过路费？

我对租赁有特殊要求，您能协助我吗？

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